Delivery not departments: A case study of a whole organisation approach to lean implementation across an English hospital.

Research output: Chapter in Book/Conference proceeding › Chapter

Original language	English
Title of host publication	Public Service Operations Management
Subtitle of host publication	A research handbook
Place of Publication	Abingdon, UK
Publisher	Routledge
Pages	310-327
Edition	1
ISBN (Print)	9781138813694
Publication status	Published - Aug 2015

Keywords

lean, healthcare, hospital, operations strategy, public sector, case study, TQM, industrial improvement methods

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title = "Delivery not departments: A case study of a whole organisation approach to lean implementation across an English hospital.",

keywords = "lean, healthcare, hospital, operations strategy, public sector, case study, TQM, industrial improvement methods",

author = "N. Burgess and Z. Radnor and J. Furnival and N. Bateman and A. Esain and M. Kumar and S.J. Williams and D.M. Upton",

year = "2015",

month = aug,

language = "English",

isbn = "9781138813694",

pages = "310--327",

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A2 - Esain, A.

A2 - Kumar, M.

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BT - Public Service Operations Management

PB - Routledge

CY - Abingdon, UK

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