Abstract
Aims
The clinical pharmacy services leads at Manchester University NHS Foundation Trust (Wythenshawe site) have designed and implemented a service delivery model utilising a pharmacy digital tracker board and workforce management system that allocates staff based on patient risk and workload. The aim of this paper is to describe the flexible service model and examine outcome measures pre- and post-implementation.
Methods and results
A bespoke digital pharmacy tracker board was implemented from January to March 2017 alongside a senior pharmacist ‘Clinical Coordinator’ role to monitor workload and reassign staff accordingly. Following implementation of the new service delivery model, we recorded a significant increase (p=0.001) in the number of patients with medicines reconciliation completed within 48 hours of admission, a 29% increase in the number of discharge prescriptions dispensed within two hours and a reduction in incident reports relating to failure to deliver pharmaceutical care as per local standards from four to zero. A staff satisfaction survey supported the change in practice, with staff reporting that it supported them in their role and they felt strongly that it should continue.
Conclusion
The introduction of a flexible service module has demonstrated benefits both to patients and staff (in terms of improved service delivery for patients and increased support for pharmacy teams when needed) by efficient and effective use of our workforce.
The clinical pharmacy services leads at Manchester University NHS Foundation Trust (Wythenshawe site) have designed and implemented a service delivery model utilising a pharmacy digital tracker board and workforce management system that allocates staff based on patient risk and workload. The aim of this paper is to describe the flexible service model and examine outcome measures pre- and post-implementation.
Methods and results
A bespoke digital pharmacy tracker board was implemented from January to March 2017 alongside a senior pharmacist ‘Clinical Coordinator’ role to monitor workload and reassign staff accordingly. Following implementation of the new service delivery model, we recorded a significant increase (p=0.001) in the number of patients with medicines reconciliation completed within 48 hours of admission, a 29% increase in the number of discharge prescriptions dispensed within two hours and a reduction in incident reports relating to failure to deliver pharmaceutical care as per local standards from four to zero. A staff satisfaction survey supported the change in practice, with staff reporting that it supported them in their role and they felt strongly that it should continue.
Conclusion
The introduction of a flexible service module has demonstrated benefits both to patients and staff (in terms of improved service delivery for patients and increased support for pharmacy teams when needed) by efficient and effective use of our workforce.
| Original language | English |
|---|---|
| Specialist publication | Hospital Pharmacy Europe |
| Publication status | Published - 31 Jul 2018 |