Design of Smart Building Operations and Maintenance Management Service System

The curtain of China’s development around “new infrastructure” has been opened at present. New technologies such as 5G, cloud computing, and artificial intelligence bring more opportunities for future urban development and smart building construction. This paper based on the inceptive stage research results on the intelligent and digital transformation of Midea Group in the field of smart building to explore the comprehensive application of the approaches and strategies of product-service system design (PSSD) in such complex systems. Through stakeholder and user-centered research and insights, and take service design and system design thinking as the guide, the conceptual solution is put forward based on the experience process of end users and maintenance personnel aims to improve system efficiency and customer satisfaction. Smart technologies like digital twins, A-IoT, AR remote guidance have been used in the operation and maintenance service system, to achieve comprehensive query and monitoring of important manage indicators such as people, objects, and events in buildings, forming intelligent comprehensive solutions and services for people, equipment, environment and energy.