Differentiating consumers in professional services: information, empowerment and the emergence of the fragmented consumer

Angus Laing, Gill Hogg, Terry Newholm, Debbie Keeling

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish
Title of host publicationThe Consumer in Public Services: Choice, Values and Difference
Place of PublicationBristol
PublisherPolicy Press
Number of pages22
Publication statusPublished - 2009

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