Differentiating consumers in professional services: information, empowerment and the emergence of the fragmented consumer

Research output: Chapter in Book/Conference proceeding › Chapter

Original language	English
Title of host publication	The Consumer in Public Services: Choice, Values and Difference
Place of Publication	Bristol
Publisher	Policy Press
Pages	77-98
Number of pages	22
Publication status	Published - 2009

Cite this

@inbook{1bbfb567942947efba802d090d83a2c6,

title = "Differentiating consumers in professional services: information, empowerment and the emergence of the fragmented consumer",

author = "Angus Laing and Gill Hogg and Terry Newholm and Debbie Keeling",

year = "2009",

language = "English",

pages = "77--98",

booktitle = "The Consumer in Public Services: Choice, Values and Difference",

publisher = "Policy Press",

address = "United Kingdom",

}