Differentiating Consumers in Professional Services: Information Empowerment and the Emergence of the Fragmented Consumer

Research output: Chapter in Book/Conference proceeding › Chapter

Original language	English
Title of host publication	The Differentiated Consumer in Public Services
Place of Publication	Bristol
Publisher	Policy Press
Pages	77-98
Number of pages	22
Publication status	Published - May 2009

Cite this

@inbook{69b7a495d8a942e1b9ae49ff49ac3aae,

title = "Differentiating Consumers in Professional Services: Information Empowerment and the Emergence of the Fragmented Consumer",

author = "DI Keeling and AW Laing and [Unknown] Hogg and [Unknown] G and T Newholm and R Simmons and M Powell and I Greener",

year = "2009",

month = may,

language = "English",

pages = "77--98",

booktitle = "The Differentiated Consumer in Public Services",

publisher = "Policy Press",

address = "United Kingdom",

}

TY - CHAP

T1 - Differentiating Consumers in Professional Services: Information Empowerment and the Emergence of the Fragmented Consumer

AU - Keeling, DI

AU - Laing, AW

AU - Hogg, [Unknown]

AU - G, [Unknown]

AU - Newholm, T

A2 - Simmons, R

A2 - Powell, M

A2 - Greener, I

PY - 2009/5

Y1 - 2009/5

M3 - Chapter

SP - 77

EP - 98

BT - The Differentiated Consumer in Public Services

PB - Policy Press

CY - Bristol

ER -