DIGITAL CAPABILITIES FOR ADVANCED SERVICES: A MULTI-ACTOR PERSPECTIVE

Christopher Raddats, Jamie Burton, Vicky Story, Judy Zolkiewski

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Purpose: To create a framework to investigate the digital capabilities required by manufacturers and other actors
Design/Methodology/Approach: Conceptual study
Findings: The digital capabilities required by manufacturers for advanced services have been investigated through some exploratory research but those required by other actors (customers, intermediaries) have not so far been addressed in the literature. This study provides the first attempt to classify digital capabilities using an existing framework
Originality/Value: The first study is to consider the digital capabilities required by multiple actors.
Original languageEnglish
Title of host publicationProceedings of the Spring Servitization Conference, 13-15th May, Linköping, Sweden
Publication statusPublished - 2019
Event8th Spring Servitization Conference: Delivering Services Growth in the Digital Era - Linköping University, Linköping, Sweden
Duration: 13 May 201915 May 2019

Conference

Conference8th Spring Servitization Conference
Abbreviated title#SSC2019
Country/TerritorySweden
CityLinköping
Period13/05/1915/05/19

Keywords

  • Advanced services
  • digital capabilities
  • multi-actor
  • servitization

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