Abstract
Purpose: To create a framework to investigate the digital capabilities required by manufacturers and other actors
Design/Methodology/Approach: Conceptual study
Findings: The digital capabilities required by manufacturers for advanced services have been investigated through some exploratory research but those required by other actors (customers, intermediaries) have not so far been addressed in the literature. This study provides the first attempt to classify digital capabilities using an existing framework
Originality/Value: The first study is to consider the digital capabilities required by multiple actors.
Design/Methodology/Approach: Conceptual study
Findings: The digital capabilities required by manufacturers for advanced services have been investigated through some exploratory research but those required by other actors (customers, intermediaries) have not so far been addressed in the literature. This study provides the first attempt to classify digital capabilities using an existing framework
Originality/Value: The first study is to consider the digital capabilities required by multiple actors.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the Spring Servitization Conference, 13-15th May, Linköping, Sweden |
| Publication status | Published - 2019 |
| Event | 8th Spring Servitization Conference: Delivering Services Growth in the Digital Era - Linköping University, Linköping, Sweden Duration: 13 May 2019 → 15 May 2019 |
Conference
| Conference | 8th Spring Servitization Conference |
|---|---|
| Abbreviated title | #SSC2019 |
| Country/Territory | Sweden |
| City | Linköping |
| Period | 13/05/19 → 15/05/19 |
Keywords
- Advanced services
- digital capabilities
- multi-actor
- servitization