Does Service Failure Influence Customer Loyalty?

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	217-227
Journal	Journal of Consumer Behaviour
Volume	1
Issue number	3
DOIs	https://doi.org/10.1002/cb.67
Publication status	Published - Feb 2002

Access to Document

@article{d8d409409c5e4f24882228352eed991b,

title = "Does Service Failure Influence Customer Loyalty?",

author = "F. Buttle and J. Burton",

year = "2002",

month = feb,

doi = "10.1002/cb.67",

language = "English",

volume = "1",

pages = "217--227",

journal = "Journal of Consumer Behaviour",

issn = "1479-1838",

publisher = "John Wiley & Sons Ltd",

number = "3",

}