ELECTRONIC COMMUNICATION IN THE WORKPLACE: BOON OR BANE?

Monideepa Tarafdar, Cary L Cooper

Research output: Contribution to journalArticlepeer-review

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Abstract

Purpose – The purpose of this paper is to review technostress related challenges arising out of workplace communication, for employees and organizations, and to provide suggestions for taking these challenges on.
Design/methodology/approach – The paper presents an overview of current research and practice in the area of technostress related challenges workplace communication.
Findings – Employees face technostress challenges relating to workplace communication in the form of technology overload, interruptions and work-home interferences. Organizations have to strike a balance between giving employees the technology they want and protecting them from these
Practical implications – The paper gives practitioners an accessible overview of current research and practice in the area of technostress from workplace communication such as email. A number of practical interventions are reviewed and commented on, which could help employees tackle such challenges.
Originality/value – Although this paper reviews state-of-the-art research, it is written in an accessible and practitioner-oriented style, which should be found valuable by readers with limited time but urgency to deal with technostress challenges arising out of workplace communication.
Original languageEnglish
Pages (from-to)98-106
Number of pages9
JournalJournal of Organizational Effectiveness: People and Performance
Volume5
Issue number1
Early online date12 Mar 2018
DOIs
Publication statusPublished - 2018

Keywords

  • Information and Communication Technology (ICT)
  • Workplace communication
  • Email
  • Stress
  • Technostress

Research Beacons, Institutes and Platforms

  • Work and Equalities Institute
  • Manchester Institute for Collaborative Research on Ageing

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