Electronic messaging - the lifeline of the global enterprise

Kai Jakobs, Rob Procter, Robin Williams

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review


This paper raises some of the issues related to large corporate e-mail systems. A brief discussion of whether or not current functionality suffices is given first. The result of this discussion is then related to the development of corporate e-mail systems. We show that a number of problems typically experienced stem from a lack of early strategic thinking. Subsequently, end-user problems of messaging services are discussed, including user training and support and mechanisms in place allowing end-users to forward complaints and suggestions. This is followed by a brief analysis of e-mail's organizational impact.
Original languageEnglish
Title of host publicationIEEE International Engineering Management Conference|IEEE Int Eng Manage Conf
Place of PublicationPiscataway, NJ, United States
Number of pages4
Publication statusPublished - 1996
EventProceedings of the 1996 IEEE International Engineering Management Conference - Vancouver, BC, Can
Duration: 1 Jul 1996 → …


ConferenceProceedings of the 1996 IEEE International Engineering Management Conference
CityVancouver, BC, Can
Period1/07/96 → …


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