Employee and customer perceptions of service quality - match or mismatch? A study of Chinese retail banking.

Charles Cui, Barbara Lewis, X. Dong

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	24-42
Number of pages	19
Journal	Journal of Asia-Pacific Marketing
Volume	3
Issue number	1
Publication status	Published - 2004

Cite this

@article{a6418891588643298f434339e5a35c03,

title = "Employee and customer perceptions of service quality - match or mismatch? A study of Chinese retail banking.",

author = "Charles Cui and Barbara Lewis and X. Dong",

year = "2004",

language = "English",

volume = "3",

pages = "24--42",

journal = "Journal of Asia-Pacific Marketing",

issn = "1475-7699",

publisher = "Emerald Publishing Limited",

number = "1",

}