Empowering Customers Through Education? Or Governing Without Government

Research output: Chapter in Book/Conference proceeding › Chapter

Original language	English
Title of host publication	Customer Service: Empowerment and Entrapment
Place of Publication	London
Publisher	Palgrave Macmillan Ltd
Publication status	Published - 2001

Cite this

@inbook{9f27223ebb004e7f91bd7206c46c9ba5,

title = "Empowering Customers Through Education? Or Governing Without Government",

author = "Hodgson, \{D E.\} and A Sturdy and I Grugulis and H Willmott",

year = "2001",

language = "English",

booktitle = "Customer Service: Empowerment and Entrapment",

publisher = "Palgrave Macmillan Ltd",

address = "United Kingdom",

}