European Works Councils and the dark side of managing worker voice

Drawing from case study research, the article explores managerial strategies in a UK-based European Works Council (EWC), but from the perspective of workers' representatives. This methodological approach offers an alternative set of lens through which to view managerial strategy from the standpoint of those it is meant to affect. The evidence suggests that employers' representatives in central management appear to be proactively fragmenting worker voice, arguably in order to convert the EWC into a business-friendly instrument and to assert managerial control. However, there is no empirical basis for arguing that such tactics yield organisational benefits. The employers' perceived strategies reflect the traditional cultural antagonisms that are historically played out between workers and managers in the particular sector in which the firm is embedded. The article has practical implications for HR managers who are viewed, rightly or wrongly, with suspicion and distrust by employee representatives. © 2007 Blackwell Publishing Ltd.