Evaluating learning disability case management from a service delivery network perspective

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Service Delivery Networks (SDN) have not been widely considered in complex service environments such as healthcare. There is reported concern for service network functioning of Care Programme Approach (CPA) Case Management in UK Mental Health and Learning Disability services. In this study we adapted the concept of the SDN for an exploratory investigation of a series of CPA case reviews in a Learning Disability Service. Based on a template analysis, we described a SDN at the intersection of patient, commissioner and clinician network participation. From this vantage point we elicited a marked variation in SDN participation quality, giving rise to suggestions for service improvement and further research.
Original languageEnglish
Title of host publicationProceedings of the 26th Annual RESER Conference
Subtitle of host publicationWhat's ahead in service research
EditorsTiziana Russo-Spena, Cristina Mele
PublisherEuropean Association for Research on Services
Number of pages20
ISBN (Electronic)9791220013840
Publication statusPublished - Sept 2016


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