Evaluating learning disability case management from a service delivery network perspective

Mark Spurrell; Luis Araujo; Nathan Proudlove

Evaluating learning disability case management from a service delivery network perspective

Mark Spurrell, Luis Araujo, Nathan Proudlove

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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Abstract

Service Delivery Networks (SDN) have not been widely considered in complex service environments such as healthcare. There is reported concern for service network functioning of Care Programme Approach (CPA) Case Management in UK Mental Health and Learning Disability services. In this study we adapted the concept of the SDN for an exploratory investigation of a series of CPA case reviews in a Learning Disability Service. Based on a template analysis, we described a SDN at the intersection of patient, commissioner and clinician network participation. From this vantage point we elicited a marked variation in SDN participation quality, giving rise to suggestions for service improvement and further research.

Original language	English
Title of host publication	Proceedings of the 26th Annual RESER Conference
Subtitle of host publication	What's ahead in service research
Editors	Tiziana Russo-Spena, Cristina Mele
Publisher	European Association for Research on Services
Pages	367-386
Number of pages	20
ISBN (Electronic)	9791220013840
Publication status	Published - Sept 2016

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Reser paper 2016 v2Accepted author manuscript, 1.04 MB

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Spurrell, M., Araujo, L., & Proudlove, N. (2016). Evaluating learning disability case management from a service delivery network perspective. In T. Russo-Spena, & C. Mele (Eds.), Proceedings of the 26th Annual RESER Conference: What's ahead in service research (pp. 367-386). European Association for Research on Services. http://nebula.wsimg.com/70e02a410579259c2e23e53616bca1fa?AccessKeyId=3F9619340B04FB0BB6FF&disposition=0&alloworigin=1

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title = "Evaluating learning disability case management from a service delivery network perspective",

abstract = "Service Delivery Networks (SDN) have not been widely considered in complex service environments such as healthcare. There is reported concern for service network functioning of Care Programme Approach (CPA) Case Management in UK Mental Health and Learning Disability services. In this study we adapted the concept of the SDN for an exploratory investigation of a series of CPA case reviews in a Learning Disability Service. Based on a template analysis, we described a SDN at the intersection of patient, commissioner and clinician network participation. From this vantage point we elicited a marked variation in SDN participation quality, giving rise to suggestions for service improvement and further research.",

author = "Mark Spurrell and Luis Araujo and Nathan Proudlove",

year = "2016",

month = sep,

language = "English",

pages = "367--386",

editor = "Tiziana Russo-Spena and Mele, { Cristina}",

booktitle = "Proceedings of the 26th Annual RESER Conference",

publisher = "European Association for Research on Services",

address = "Not specified",

}

Spurrell, M, Araujo, L & Proudlove, N 2016, Evaluating learning disability case management from a service delivery network perspective. in T Russo-Spena & C Mele (eds), Proceedings of the 26th Annual RESER Conference: What's ahead in service research. European Association for Research on Services, pp. 367-386. <http://nebula.wsimg.com/70e02a410579259c2e23e53616bca1fa?AccessKeyId=3F9619340B04FB0BB6FF&disposition=0&alloworigin=1>

Evaluating learning disability case management from a service delivery network perspective. / Spurrell, Mark; Araujo, Luis ; Proudlove, Nathan.
Proceedings of the 26th Annual RESER Conference: What's ahead in service research. ed. / Tiziana Russo-Spena; Cristina Mele. European Association for Research on Services, 2016. p. 367-386.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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N2 - Service Delivery Networks (SDN) have not been widely considered in complex service environments such as healthcare. There is reported concern for service network functioning of Care Programme Approach (CPA) Case Management in UK Mental Health and Learning Disability services. In this study we adapted the concept of the SDN for an exploratory investigation of a series of CPA case reviews in a Learning Disability Service. Based on a template analysis, we described a SDN at the intersection of patient, commissioner and clinician network participation. From this vantage point we elicited a marked variation in SDN participation quality, giving rise to suggestions for service improvement and further research.

AB - Service Delivery Networks (SDN) have not been widely considered in complex service environments such as healthcare. There is reported concern for service network functioning of Care Programme Approach (CPA) Case Management in UK Mental Health and Learning Disability services. In this study we adapted the concept of the SDN for an exploratory investigation of a series of CPA case reviews in a Learning Disability Service. Based on a template analysis, we described a SDN at the intersection of patient, commissioner and clinician network participation. From this vantage point we elicited a marked variation in SDN participation quality, giving rise to suggestions for service improvement and further research.

M3 - Conference contribution

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BT - Proceedings of the 26th Annual RESER Conference

A2 - Russo-Spena, Tiziana

A2 - Mele, Cristina

PB - European Association for Research on Services

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Evaluating learning disability case management from a service delivery network perspective

Abstract

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