Evolutionary software development to support organizational and business process change: A case study account

This paper addresses the issues of software development in situations of organizational and process change. There is wide agreement in the literature that organizations have to be increasingly flexible in order to survive in the current economic climate. They must innovate, replicate, adapt and extemporize. As they do so, the requirements they have of their software applications are likely to change. Equally, as new software solutions are provided, new opportunities for business change arise. The situation is made still more complex because even if the needs of organizations were stable, we still could not be certain of the validity of an application's functions. This is because the process of program development is inherently uncertain. From this situation arise difficult, practical challenges for those concerned with the deployment of software in organizations. Starting with a consideration of the nature of organizations themselves, this paper takes looks at these problems by moving between three related points. It looks at software development methodologies and suggests that these have in the past tended to assume that discrete IT solutions can be cast for a 'steady state' which the organization is attempting to achieve. From the second vantage point it looks at the role of IT staff in supporting the operational needs of the organization. The third is the nature of software systems themselves.