Exploring the experiences of changes to support access to primary health care services and the impact on the quality and safety of care for homeless people during the COVID-19 pandemic: a study protocol for a qualitative mixed methods approach

Kelly Howells, Martin Burrows, Matt Amp, Rachel Brennan, Wan-Ley Yeung, Shaun Jackson, Joanne Dickinson, Julie Draper, Stephen Campbell, Darren Ashcroft, Thomas Blakeman, Caroline Sanders

Research output: Contribution to journalArticlepeer-review

Abstract

Background
Despite high level of health care need amongst people experiencing homelessness, poor access is a major concern. This is sometimes due to organisational and bureaucratic barriers, but also because they often feel stigmatised and treated badly when they do seek health care. The COVID-19 pandemic and the required social distancing measures have caused unprecedented disruption and change for the organisation of primary care, particularly for people experiencing homelessness. Against this backdrop there are many questions to address regarding whether the recent changes required to deliver services to people experiencing homelessness in the context of COVID-19 will help to address or compound problems in accessing care and inequalities in health outcomes.

Methods
An action led and participatory research methodology will be employed to address the study objectives. Interviews with people experiencing homelessness were will be conducted by a researcher with lived experience of homelessness. Researchers with lived experience are able to engage with vulnerable communities in an empathetic, non-judgemental way as their shared experience promotes a sense of trust and integrity, which in turn encourages participation in research and may help people speak more openly about their experience. The experiences of health professionals and stakeholders delivering and facilitating care for people experiencing homelessness during the pandemic will also be explored.

Discussion
It is important to explore whether recent changes to the delivery of primary care in response to the COVID-19 pandemic compromise the safety of people experiencing homelessness and exacerbate health inequalities. This could have implications for how primary healthcare is delivered to those experiencing homelessness not only for the duration of the pandemic but in the future.
Original languageEnglish
Pages (from-to)1-9
Number of pages9
JournalInternational Journal for Equity in Health
Volume20
Issue number1
DOIs
Publication statusPublished - 10 Jan 2021

Keywords

  • Covid-19
  • Equality
  • Homelessness
  • Primary care

Fingerprint

Dive into the research topics of 'Exploring the experiences of changes to support access to primary health care services and the impact on the quality and safety of care for homeless people during the COVID-19 pandemic: a study protocol for a qualitative mixed methods approach'. Together they form a unique fingerprint.

Cite this