Exploring the Nature of Complaint Management in Business Relationships

Research output: Chapter in Book/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	Academy of Marketing Annual Conference
Place of Publication	Leeds, UK
Publication status	Published - Jul 2009
Event	Academy of Marketing Conference - Leeds, United Kingdom Duration: 7 Jul 2009 → 9 Jul 2009

Conference	Academy of Marketing Conference
Country/Territory	United Kingdom
City	Leeds
Period	7/07/09 → 9/07/09

Cite this

@inproceedings{7078fe962c0a41b58140ea92c5bc005d,

title = "Exploring the Nature of Complaint Management in Business Relationships",

author = "Thorsten Gruber and Henneberg, \{Stephan C.\} and Alexander Reppel and Pete Naude and Frank Huber",

year = "2009",

month = jul,

language = "English",

booktitle = "Academy of Marketing Annual Conference",

note = "Academy of Marketing Conference ; Conference date: 07-07-2009 Through 09-07-2009",

}

TY - GEN

T1 - Exploring the Nature of Complaint Management in Business Relationships

AU - Gruber, Thorsten

AU - Henneberg, Stephan C.

AU - Reppel, Alexander

AU - Naude, Pete

AU - Huber, Frank

PY - 2009/7

Y1 - 2009/7

M3 - Conference contribution

BT - Academy of Marketing Annual Conference

CY - Leeds, UK

T2 - Academy of Marketing Conference

Y2 - 7 July 2009 through 9 July 2009

ER -