Exploring the Preferred Qualities and Behaviors of Customer Contact Employees During Complaint Handling Encounters

Thorsten Gruber, Isabelle Szmigin, Alexander E. Reppel, Ibrahim Abosag

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Original languageEnglish
Title of host publicationSociety for Marketing Advances Conference
Place of PublicationSan Antonio, TX, USA
Publication statusPublished - 2007
EventSociety for Marketing Advances Conference - St. Petersburg, FL, USA
Duration: 1 Jan 1824 → …


ConferenceSociety for Marketing Advances Conference
CitySt. Petersburg, FL, USA
Period1/01/24 → …

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