Exploring the Preferred Qualities and Behaviors of Customer Contact Employees During Complaint Handling Encounters

Thorsten Gruber, Isabelle Szmigin, Alexander E. Reppel, Ibrahim Abosag

Research output: Chapter in Book/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	Society for Marketing Advances Conference
Place of Publication	San Antonio, TX, USA
Publication status	Published - 2007
Event	Society for Marketing Advances Conference - St. Petersburg, FL, USA Duration: 1 Jan 1824 → …

Conference	Society for Marketing Advances Conference
City	St. Petersburg, FL, USA
Period	1/01/24 → …

Cite this

@inproceedings{bd4151ef4a744b4f947c0a9ba97983ed,

title = "Exploring the Preferred Qualities and Behaviors of Customer Contact Employees During Complaint Handling Encounters",

author = "Thorsten Gruber and Isabelle Szmigin and Reppel, {Alexander E.} and Ibrahim Abosag",

year = "2007",

language = "English",

booktitle = "Society for Marketing Advances Conference",

note = "Society for Marketing Advances Conference ; Conference date: 01-01-1824",

}

TY - GEN

T1 - Exploring the Preferred Qualities and Behaviors of Customer Contact Employees During Complaint Handling Encounters

AU - Gruber, Thorsten

AU - Szmigin, Isabelle

AU - Reppel, Alexander E.

AU - Abosag, Ibrahim

PY - 2007

Y1 - 2007

M3 - Conference contribution

BT - Society for Marketing Advances Conference

CY - San Antonio, TX, USA

T2 - Society for Marketing Advances Conference

Y2 - 1 January 1824

ER -