From Service Recovery to Service Innovation: Collaborating with Dissatisfied Customers

S Y Chien, B Theodoulidis, Jamie Burton

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Original languageEnglish
Title of host publicationQUIS14 International Research Symposium on Service Excellence in Management, June 19-21,2015, Shanghai, China
Publication statusPublished - 18 Jun 2015
EventThe 14th International Research Symposium on Service Excellence in Management: Collaborative Innovations in the Network Environment - Shanghai, China
Duration: 18 Jun 201521 Jun 2015

Conference

ConferenceThe 14th International Research Symposium on Service Excellence in Management: Collaborative Innovations in the Network Environment
CityShanghai, China
Period18/06/1521/06/15

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