@inproceedings{c8177fc5cb704c69b1275a2fa8199992,
title = "From Service Recovery to Service Innovation: Collaborating with Dissatisfied Customers",
author = "Chien, {S Y} and B Theodoulidis and Jamie Burton",
year = "2015",
month = jun,
day = "18",
language = "English",
booktitle = "QUIS14 International Research Symposium on Service Excellence in Management, June 19-21,2015, Shanghai, China",
note = "The 14th International Research Symposium on Service Excellence in Management: Collaborative Innovations in the Network Environment ; Conference date: 18-06-2015 Through 21-06-2015",
}