Gender matters in the global outsourcing of service work

Debra Howcroft, Helen Richardson

Research output: Contribution to journalArticlepeer-review


This paper provides a gendered analysis of the outsourcing of service work to developing economies taking, as illustration, call centres, shared service centres and the general ICT sector. The paper challenges the suggestion that changes in global capitalism, facilitated by ICT-enabled employment, offer new opportunities that benefit women, and suggests a degree of caution is needed before assuming a reduction of gender inequalities. © Journal compilation © 2008 Blackwell Publishing Ltd.
Original languageEnglish
Pages (from-to)44-60
Number of pages16
JournalNew Technology, Work and Employment
Issue number1-2
Publication statusPublished - Mar 2008


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