Gender matters in the global outsourcing of service work

Debra Howcroft; Helen Richardson

doi:10.1111/j.1468-005X.2008.00202.x

Gender matters in the global outsourcing of service work

Debra Howcroft, Helen Richardson

PMO Management and Organisation Studies

Research output: Contribution to journal › Article › peer-review

Abstract

This paper provides a gendered analysis of the outsourcing of service work to developing economies taking, as illustration, call centres, shared service centres and the general ICT sector. The paper challenges the suggestion that changes in global capitalism, facilitated by ICT-enabled employment, offer new opportunities that benefit women, and suggests a degree of caution is needed before assuming a reduction of gender inequalities. © Journal compilation © 2008 Blackwell Publishing Ltd.

Original language	English
Pages (from-to)	44-60
Number of pages	16
Journal	New Technology, Work and Employment
Volume	23
Issue number	1-2
DOIs	https://doi.org/10.1111/j.1468-005X.2008.00202.x
Publication status	Published - Mar 2008

Keywords

1
2

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1111/j.1468-005X.2008.00202.x

Cite this

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Gender matters in the global outsourcing of service work

Abstract

Keywords

UN SDGs

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