Hiding customer complaints: Studying the motivations and forms of service employees' complaint concealment behaviours

Lloyd C. Harris*, Emmanuel Ogbonna

*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

Fingerprint

Dive into the research topics of 'Hiding customer complaints: Studying the motivations and forms of service employees' complaint concealment behaviours'. Together they form a unique fingerprint.

Psychology

Pharmacology, Toxicology and Pharmaceutical Science

Economics, Econometrics and Finance

Social Sciences