@book{f9d90a9a5b1f450cbf2abe01449093c1,
title = "How to achieve and sustain outstanding levels of performance. Volume 1: Executive Summary",
keywords = "excellence, quality, customers, leadership, people, processes, Boots UK, O2, Ricoh UK Products, Siemens Industry Automation and Drive Technologies, case studies,",
author = "J. Burton and J. Kitshoff and C Holden",
editor = "Jamie Burton",
year = "2013",
month = feb,
day = "13",
language = "English",
series = "How to achieve and sustain outstanding levels of performance",
publisher = "British Quality Foundation",
address = "United Kingdom",
}
