How to achieve and sustain outstanding levels of performance. Volume 3: Adding Value for Customers

J. Burton, J. Kitshoff, C Holden, A. Brooker, R Gleaves, Jamie Burton (Editor)

Research output: Book/ReportCommissioned report

Original languageEnglish
Place of PublicationLondon
PublisherBritish Quality Foundation
Commissioning bodyBritish Quality Foundation
Number of pages24
Publication statusPublished - 10 Jun 2013

Publication series

NameHow to achieve and sustain outstanding levels of performance
PublisherUK Excellence


  • excellence, quality, customers, customer experience, customer engagement, customer effort, Boots UK, O2, Ricoh UK Products, Siemens Industry Automation and Drive Technologies, case studies,

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