@book{c82a5e7d487748d791551ea4c5053b7f,
title = "How to achieve and sustain outstanding levels of performance. Volume 3: Adding Value for Customers",
keywords = "excellence, quality, customers, customer experience, customer engagement, customer effort, Boots UK, O2, Ricoh UK Products, Siemens Industry Automation and Drive Technologies, case studies,",
author = "J. Burton and J. Kitshoff and C Holden and A. Brooker and R Gleaves",
editor = "Jamie Burton",
year = "2013",
month = jun,
day = "10",
language = "English",
series = "How to achieve and sustain outstanding levels of performance",
publisher = "British Quality Foundation",
address = "United Kingdom",
}
