Impact of Technology and Innovation Advisory Services

P. Shapira, J. Youtie

Research output: Book/ReportCommissioned report

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This report identifies and reviews literature that evaluates the impacts of technology and innovation advisory services. These services provide information, technical assistance, consulting, mentoring, and other services to support enterprises in adopting and deploying new technologies and in commercialising innovations. Examples include the: Manufacturing Advisory Service (UK), the Manufacturing Extension Partnership (USA), and the Industrial Research Assistance Program (Canada). Technology and innovation advisory services are also provided by technology centres and other business assistance programmes. Such services are typically targeted at small and medium-sized enterprises. A defining capability of technology and innovation advisory services is the offer of expert one-on-one guidance to individual companies through extension staff, field offices, or dispersed technology centres. The available studies generally find that technology and innovation advisory services provide positive benefits for participating firms. The types of benefits achieved include reductions in costs, improved quality, reduced waste and improved environmental performance, higher productivity, and new product development and innovation. Net benefits achieved are typically relatively modest, although commensurate with the relatively small amounts of public funding usually invested in technology and innovation advisory services. More intense and customised services can improve results. Applying best practices in the operation and delivery of technology and innovation services, including attention to outreach, staff capability, long-term engagement, flexibility, organisational stability, and linkage with other services, increases the likelihood of programme effectiveness and impact.
Original languageEnglish
Place of PublicationLondon
Publication statusPublished - Jul 2014

Publication series

NameCompendium of Evidence on the Effectiveness of Innovation Policy Intervention


  • technology advisory services, extension services, evaluation, innovation policy


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