Impact sourcing (socially responsible outsourcing)

Ron Babin, Brian Nicholson

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review


Most organizations rely on external IT and business processing services to help reduce costs and provide new innovative capabilities. The global outsourcing market continues to grow, and change, as Cloud services and digital business models begin to dominate the competitive landscape. However, as buyers outsource services globally, there comes a social responsibility to ensure that workers are treated fairly and humanely. Additionally, research shows that outsourcing work to developing global locations can have a positive impact by creating jobs and providing reliable income. Organizations are now applying global standards for corporate social responsibility (CSR), developed in the last two decades, to IT and business process outsourcing. In 2011, the Rockefeller Foundation initiated a programme to examine CSR in outsourcing and defined a new concept called Impact Sourcing. The Global Impact Sourcing Coalition (GISC), an industry consortium, is now defining and applying Impact Sourcing Standards. This chapter explores the history of CSR in outsourcing and describes how organizations should anticipate working with global Impact Sourcing Standards.

Original languageEnglish
Title of host publicationThe Routledge Companion to Managing Digital Outsourcing
EditorsErik Beulen, Pieter Ribbers
Place of PublicationLondon
Number of pages12
ISBN (Electronic)9781351037778, 9781351037785
ISBN (Print)9781138489370
Publication statusPublished - 27 Jul 2020


Dive into the research topics of 'Impact sourcing (socially responsible outsourcing)'. Together they form a unique fingerprint.

Cite this