Impacts of case management for frail elderly people: A qualitative study

Rod Sheaff, Ruth Boaden, Penny Sargent, Susan Pickard, Hugh Gravelle, Stuart Parker, Martin Roland

Research output: Contribution to journalArticlepeer-review


Objective: To assess the impacts of different forms of case management for people aged over 65 years at risk of unplanned hospital admission, in particular the impacts upon patients, carers and health service organization in English primary care; and, in these respects, compare the Evercare model with alternatives. Methods: Multiple qualitative case studies comparing case management in nine English Primary Care Trusts which piloted the Evercare model of case management and four sites which implemented alternative forms of case management between 2003 and 2005. Data were obtained from 231 interviews with patients, carers and other key informants, and from content analysis of documents and observation of meetings. Results: All the projects established functioning case management services, but none led to major service reorganization or savings elsewhere in the health care system. Many informants reported examples of admissions which case management had prevented, but overall hospital admissions did not significantly change, possibly due to increased case-finding. Patients and carers valued case management for improving access to health care, increasing psychosocial support and improving communication with health professionals. Conclusion: Case management was highly valued by patients and their carers, but there were few major differences in outcomes between Evercare and other models. © The Royal Society of Medicine Press Ltd 2009.
Original languageEnglish
Pages (from-to)88-95
Number of pages7
JournalJournal of Health Services Research and Policy
Issue number2
Publication statusPublished - Apr 2009


  • Aged
  • Aged, 80 and over
  • Case Management
  • England
  • Home Care Services
  • Hospitalization
  • Hospitals, Public
  • Humans
  • Interviews as Topic
  • Models, Organizational
  • Nursing Homes
  • Primary Health Care
  • Qualitative Research


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