Innovation Perspectives of a Personal Financial Services Call Centre

Stephanos Strickland, David Diaz, Linda A Macaulay (Editor), Ian Miles (Editor), Jennifer Wilby (Editor), Yin Leng Tan (Editor), Liping Zhao (Editor), Babis Theodoulidis (Editor)

    Research output: Chapter in Book/Report/Conference proceedingChapter

    Original languageEnglish
    Title of host publicationCase Studies in Service Innovation
    Place of PublicationNew York
    PublisherSpringer Nature
    Pages111-114
    Number of pages4
    ISBN (Print)978-1-4614-1971-6
    Publication statusPublished - Jan 2012

    Publication series

    NameService Science: Research and Innovations in the Service Economy
    PublisherSpringer New York

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