Innovation Perspectives of a Personal Financial Services Call Centre

Stephanos Strickland; David Diaz; Linda A Macaulay; Ian Miles; Jennifer Wilby; Yin Leng Tan; Liping Zhao; Babis Theodoulidis

Innovation Perspectives of a Personal Financial Services Call Centre

Stephanos Strickland, David Diaz, Linda A Macaulay (Editor), Ian Miles (Editor), Jennifer Wilby (Editor), Yin Leng Tan (Editor), Liping Zhao (Editor), Babis Theodoulidis (Editor)

Research output: Chapter in Book/Conference proceeding › Chapter

Original language	English
Title of host publication	Case Studies in Service Innovation
Place of Publication	New York
Publisher	Springer Nature
Pages	111-114
Number of pages	4
ISBN (Print)	978-1-4614-1971-6
Publication status	Published - Jan 2012

Publication series

Name	Service Science: Research and Innovations in the Service Economy
Publisher	Springer New York

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Cite this

Strickland, S., Diaz, D., Macaulay, L. A. (Ed.), Miles, I. (Ed.), Wilby, J. (Ed.), Tan, Y. L. (Ed.), Zhao, L. (Ed.), & Theodoulidis, B. (Ed.) (2012). Innovation Perspectives of a Personal Financial Services Call Centre. In Case Studies in Service Innovation (pp. 111-114). (Service Science: Research and Innovations in the Service Economy). Springer Nature. http://dx.doi.org/10.1007/978-1-4614-1972-3_21

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Strickland, S, Diaz, D, Macaulay, LA (ed.), Miles, I (ed.), Wilby, J (ed.), Tan, YL (ed.), Zhao, L (ed.) & Theodoulidis, B (ed.) 2012, Innovation Perspectives of a Personal Financial Services Call Centre. in Case Studies in Service Innovation. Service Science: Research and Innovations in the Service Economy, Springer Nature, New York, pp. 111-114. <http://dx.doi.org/10.1007/978-1-4614-1972-3_21>

TY - CHAP

T1 - Innovation Perspectives of a Personal Financial Services Call Centre

AU - Strickland, Stephanos

AU - Diaz, David

A2 - Macaulay, Linda A

A2 - Miles, Ian

A2 - Wilby, Jennifer

A2 - Tan, Yin Leng

A2 - Zhao, Liping

A2 - Theodoulidis, Babis

PY - 2012/1

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T3 - Service Science: Research and Innovations in the Service Economy

SP - 111

EP - 114

BT - Case Studies in Service Innovation

PB - Springer Nature

CY - New York

ER -