| Original language | English |
|---|---|
| Title of host publication | Case Studies in Service Innovation |
| Place of Publication | Dusseldorf |
| Publisher | Springer Nature |
| Pages | 9-24 |
| Publication status | Published - 2012 |
“Introduction to Service Innovation”
I Miles, L A Macaulay (Editor), L Zhao (Editor), J Wilby (Editor), Y L Tan (Editor), B Theoudoulidis (Editor)
Research output: Chapter in Book/Conference proceeding › Chapter