Key worker services for disabled children: The views of staff

Veronica Greco, Patricia Sloper, Rosemary Webb, Jennifer Beecham

Research output: Contribution to journalArticlepeer-review


Provision of 'key workers' for disabled children and their families, working across health, education, and social services, has been recommended in the Children's National Service Framework. This study investigated the views of staff of key worker services concerning the organisation and management of the services. Interviews were carried out with key workers (N = 50), managers (N = 7) and members of multi-agency steering groups (N = 32) from seven key worker services in England and Wales. A response rate of 62% was obtained. Major themes emerging from the interviews were identified, a coding framework was agreed upon, and data were coded using the qualitative data analysis programme Max QDA. Results showed that although the basic aims of the services were the same, they varied widely in the key workers' understanding of their role, the amount of training and support available to key workers, management and multi-agency involvement. These factors were important in staff's views of the services and inform recommendations for models of service. © 2006 Blackwell Publishing Ltd.
Original languageEnglish
Pages (from-to)445-452
Number of pages7
JournalHealth and Social Care in the Community
Issue number6
Publication statusPublished - Nov 2006


  • Care coordination
  • Children
  • Disability
  • Key workers
  • Multi-agency working


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