In the context of climate change, global industrialised nations are grappling with transforming energy networks to support a low carbon future. Using an energy justice framework this work aims to understand holistic outcomes of one low-carbon energy network intervention: demand-side response enacted on domestic heat pumps. By exploring participants’ lived experience of a pilot project, from recruitment to installation and use, this work reveals how injustices were reduced, introduced and amplified. Choice, consent, cost, comfort, disruption and control are highlighted as key aspects of interest when considering the distributive, procedural, and recognition implications of this domestic innovation. For a net reduction of energy injustices to be realised, we highlight the need for project designers to work in partnership with end users to optimise the benefits for the household and the electricity system. Whilst this is a UK study, the themes and findings are internationally applicable for interventions that aim to harness the flexibility of heating, the predominantly largest global energy end-use.