Make Sure it Doesn’t Happen Again! Investigating Expectations of Manufacturing Companies Regarding Complaint Resolution Management

Stephan C. Henneberg, Thorsten Gruber, Bahar Ashnai, Pete Naude, Alexander Reppel

Research output: Chapter in Book/Conference proceedingConference contributionpeer-review

Original languageEnglish
Title of host publicationISBM Academic Conference 2008
Place of PublicationSan Diego, CA, USA
Publication statusPublished - 2008
EventISBM Academic Conference - San Diego, CA, USA
Duration: 1 Jan 1824 → …

Conference

ConferenceISBM Academic Conference
CitySan Diego, CA, USA
Period1/01/24 → …

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