Make Sure it Doesn’t Happen Again! Investigating Expectations of Manufacturing Companies Regarding Complaint Resolution Management

Stephan C. Henneberg; Thorsten Gruber; Bahar Ashnai; Pete Naude; Alexander Reppel

Make Sure it Doesn’t Happen Again! Investigating Expectations of Manufacturing Companies Regarding Complaint Resolution Management

Stephan C. Henneberg
, Thorsten Gruber
, Bahar Ashnai
, Pete Naude
, Alexander Reppel

Research output: Chapter in Book/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	ISBM Academic Conference 2008
Place of Publication	San Diego, CA, USA
Publication status	Published - 2008
Event	ISBM Academic Conference - San Diego, CA, USA Duration: 1 Jan 1824 → …

Conference

Conference	ISBM Academic Conference
City	San Diego, CA, USA
Period	1/01/24 → …

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure

Cite this

@inproceedings{696d8b4358a84a9584c11601c617bbe4,

title = "Make Sure it Doesn{\textquoteright}t Happen Again! Investigating Expectations of Manufacturing Companies Regarding Complaint Resolution Management",

author = "Henneberg, \{Stephan C.\} and Thorsten Gruber and Bahar Ashnai and Pete Naude and Alexander Reppel",

year = "2008",

language = "English",

booktitle = "ISBM Academic Conference 2008",

note = "ISBM Academic Conference ; Conference date: 01-01-1824",

}

TY - GEN

T1 - Make Sure it Doesn’t Happen Again! Investigating Expectations of Manufacturing Companies Regarding Complaint Resolution Management

AU - Henneberg, Stephan C.

AU - Gruber, Thorsten

AU - Ashnai, Bahar

AU - Naude, Pete

AU - Reppel, Alexander

PY - 2008

Y1 - 2008

M3 - Conference contribution

BT - ISBM Academic Conference 2008

CY - San Diego, CA, USA

T2 - ISBM Academic Conference

Y2 - 1 January 1824

ER -