Mind the gap! Understanding knowledge in global software teams

Aini Aman, Brian Nicholson

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review


This paper presents a conceptual framework and preliminary empirical analysis of knowledge gaps between global software team members in the UK and India. Drawing on episodes from rich case study evidence of a UK software firm based in the UK and software development sites in India, the conceptual framework is used to explore the data and to understand the knowledge gaps encountered. These are in relation to the level of knowledge, educational background, and experience of members. This study unpacks the notion of knowledge of software development into domain, technical, and application knowledge and considers the implications of prior knowledge, experience, and education background. It is anticipated from the preliminary findings that a practical and theoretical contribution will improve our understanding of the complexities of knowledge in such global arrangements. © 2008 International Federation for Information Processing.
Original languageEnglish
Title of host publicationIFIP International Federation for Information Processing|IFIP Int. Fed. Inf. Process.
Place of PublicationNew York
PublisherSpringer Nature
Number of pages9
ISBN (Print)9780387097671
Publication statusPublished - 2008
EventIFIP TC8 WG8.2 International Working Conference - Toronto, Canada
Duration: 1 Jan 1824 → …


ConferenceIFIP TC8 WG8.2 International Working Conference
CityToronto, Canada
Period1/01/24 → …


  • Global software teams
  • Knowledge management


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