Occupant feedback questionnaire producing a fingerprint and a score

Geoffrey J. Levermore, David J. Lowe, James W. Ure

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Abstract

In order to ensure that buildings and HVAC plans are truly for people and actually satisfy the occupants, it is necessary to obtain feedback from the occupants. This can be done by a novel questionnaire that produces a readily understandable fingerprint and score to indicate occupants' liking of their environments. The questionnaire uses a double-Likert section rating the liking and importance of up to 24 environmental, organizational, and human factors. To date it has been used primarily in U.K. offices, including modern deep-plan, naturally ventilated buildings. Comparison is made to previous results from 1,400 occupants in 12 offices that are air conditioned and naturally ventilated, where scores ranged from +17% (greatly liked by the occupants) to -15% (greatly disliked). However, four U.K. offices with 1,300 occupants, which are discussed in detail, produced very low scores, -14% to -39%, the latter for a building with no windows. The fingerprints and scores were supported by an independent consultant's survey of the buildings and plant and also detailed factor analysis. The latter indicated that the 18 factors used in the questionnaire could be reduced to 5 general factors. The most important factors for the occupants for their ideal office were temperature, health, ventilation, and heating control, and the least important were the appearance of the building, distance to a window, humidity, and glare. It is proposed that this questionnaire is a useful management tool and suitable for use as a final commissioning tool.
Original languageEnglish
Title of host publicationASHRAE Transactions|ASHRAE Trans
Place of PublicationAtlanta, GA, United States
PublisherAmerican Society of Heating, Refrigerating and Air-Conditioning Engineers, Inc
Pages2
Volume105
DOIs
Publication statusPublished - 1999
EventASHRAE Annual Meeting - Seattle, WA, USA
Duration: 1 Jul 1999 → …
http://www.osti.gov/scitech/biblio/20085654

Conference

ConferenceASHRAE Annual Meeting
CitySeattle, WA, USA
Period1/07/99 → …
Internet address

Keywords

  • ENERGY CONSERVATION, CONSUMPTION, AND UTILIZATION; THERMAL COMFORT; EVALUATION; OFFICE BUILDINGS; PUBLIC OPINION; MEASURING METHODS

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