Abstract
Many newspapers are struggling to convert their online news into profitable products, and one of the means to this end is to charge fees for using online news services. At the same time, however, consumers have not been willing to pay for online news services. According to recent findings, consumers do not choose between online news and printed newspapers, but they use both types of news media simultaneously. In this study, we identify four consumer segments, based on their multiplatform media use patterns, and assess whether these segments differ in their levels of willingness to pay for online content. Our empirical work indicates that the consumer segments, which use interactive or entertainment content in the online news services, are more willing to pay for online content compared to those, who only seek news in both media. Also, implications with respect to customer value and online content development are discussed. Copyright
| Original language | English |
|---|---|
| Pages (from-to) | 283-305 |
| Number of pages | 23 |
| Journal | International Journal of Business Information Systems |
| Volume | 17 |
| Issue number | 3 |
| DOIs | |
| Publication status | Published - 1 Jan 2014 |
Keywords
- Consumer satisfaction
- Digital newspapers
- Media consumption
- Online behaviour
- Online newspapers
- Uses and gratifications
- Willingness to pay