Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys

Jens Hogreve, Nancy V. Wünderlich, Ilma Nur Chowdhury, Hannes Fleischer, Sahar Mousavi, Julia Rötzmeier-keuper, Rui Sousa

Research output: Contribution to journalArticlepeer-review

42 Downloads (Pure)

Fingerprint

Dive into the research topics of 'Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys'. Together they form a unique fingerprint.

Computer Science

Psychology