Patient-centred professionalism in pharmacy: values and behaviours.

Rebecca Elvey, Karen Hassell, Penny Lewis, Ellen Schafheutle, Sarah Willis, Stephen Harrison

Research output: Contribution to journalArticlepeer-review


Purpose - Research on patient-centred professionalism in pharmacy is scarce compared with other health professions and in particular with pharmacists early in their careers. The purpose of this paper is to explore patient-centred professionalism in early career pharmacists and to describe reported behaviours. Design/methodology/approach - This study explored patient-centred professional values and reported behaviours, taking a qualitative approach. In all, 53 early-career pharmacists, pharmacy tutors and pharmacy support staff, practising in community and hospital pharmacy in England took part; the concept of patient-centred professionalism was explored through focus group interviews and the critical incident technique was used to elicit real-life examples of professionalism in practice. Findings - Triangulation of the data revealed three constructs of pharmacy patient-centred professionalism: being professionally competent, having ethical values and being a good communicator. Research limitations/implications - It is not known whether our participants' perspectives reflect those of all pharmacists in the early stages of their careers. The data provide meaning for the concept of patient-centred professionalism. The work could be extended by developing a framework for wider application. Patient-centred professionalism in pharmacy needs further investigation from the patient perspective. Practical implications - The findings have implications for pharmacy practice and education, particularly around increased interaction with patients. Social implications - The data contribute to a topic of importance to patients and in relation to UK health policy, which allocates more directly clinical roles to pharmacists, which go beyond the dispensing and supply of medicines. Originality/value - The methods included a novel application of the critical incident technique, which generated empirical evidence on a previously under-researched topic.
Original languageEnglish
Pages (from-to)413-430
Number of pages17
JournalJournal of Health, Organization and Management
Issue number3
Publication statusPublished - 2015


  • Behaviours
  • Patient-centred
  • Pharmacists
  • Pharmacy
  • Professionalism
  • Values


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