Perceptions of Drinking Water Service of the ‘Off-Grid’ Community in Cimahi, Indonesia

The establishment of decentralized drinking water systems in urban areas is technically and financially feasible, and these ‘off-grid’ systems can complement investment in traditional piped water systems. However, users often see ‘off-grid’ systems as the second-best option, compared to citywide piped water systems. Thus, although they are designed to improve access to water and reduce inequality, they can be perceived by users as infrastructural manifestations of extant inequality. In this paper, we present original research on the perceptions of users in Cimahi, Indonesia, surrounding their access to water and willingness to use and maintain ‘off-grid’ infrastructure. The majority of respondents used groundwater and packaged water as their primary water sources, and paid approximately twice the maximum tariff of piped water service. We interpreted the survey data with the theory of planned behavior framework and determined that respondents demonstrated a willingness to pay fees for ‘off-grid’ water systems, participate in water supply programs, and switch to new water sources. These intentions were affected by their attitude towards the behavior, subjective norm, and perceived behavioral control to various degrees. The findings are useful for those designing strategies to introduce novel water delivery systems aimed at improving water access for diverse and disadvantaged socioeconomic groups in urban areas in the Global South.