Perceptions of Value in Complaint Handling Service Encounters

Thorsten Gruber, Isabelle Szmigin, Roediger Voss, Alexander Reppel

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Original languageEnglish
Title of host publicationAcademy of Marketing Science (AMS) Annual Conference
Place of PublicationVancouver, BC, Canada
Publication statusPublished - 2008
EventAcademy of Marketing Science (AMS) Annual Conference - Vancouver, BC, Canada
Duration: 1 Jan 1824 → …

Conference

ConferenceAcademy of Marketing Science (AMS) Annual Conference
CityVancouver, BC, Canada
Period1/01/24 → …

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