Perceptions of Value in Complaint Handling Service Encounters

Research output: Chapter in Book/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	Academy of Marketing Science (AMS) Annual Conference
Place of Publication	Vancouver, BC, Canada
Publication status	Published - 2008
Event	Academy of Marketing Science (AMS) Annual Conference - Vancouver, BC, Canada Duration: 1 Jan 1824 → …

Conference	Academy of Marketing Science (AMS) Annual Conference
City	Vancouver, BC, Canada
Period	1/01/24 → …

Cite this

@inproceedings{ce98aa8d9c334f5897486786c927ca75,

title = "Perceptions of Value in Complaint Handling Service Encounters",

author = "Thorsten Gruber and Isabelle Szmigin and Roediger Voss and Alexander Reppel",

year = "2008",

language = "English",

booktitle = "Academy of Marketing Science (AMS) Annual Conference",

note = "Academy of Marketing Science (AMS) Annual Conference ; Conference date: 01-01-1824",

}

TY - GEN

T1 - Perceptions of Value in Complaint Handling Service Encounters

AU - Gruber, Thorsten

AU - Szmigin, Isabelle

AU - Voss, Roediger

AU - Reppel, Alexander

PY - 2008

Y1 - 2008

M3 - Conference contribution

BT - Academy of Marketing Science (AMS) Annual Conference

CY - Vancouver, BC, Canada

T2 - Academy of Marketing Science (AMS) Annual Conference

Y2 - 1 January 1824

ER -