Preferred Attributes and Qualities of Effective Customer Contact Employees during Face-to-Face Complaint Handling Encounters - A Cross-National Comparison Study

Thorsten Gruber; Alexander Reppel; Ibrahim Abosag; Isabelle Szmigin

Preferred Attributes and Qualities of Effective Customer Contact Employees during Face-to-Face Complaint Handling Encounters - A Cross-National Comparison Study

Thorsten Gruber, Alexander Reppel, Ibrahim Abosag, Isabelle Szmigin

Research output: Chapter in Book/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	Society for Marketing Advances Conference
Place of Publication	St. Petersburg, FL, USA
Publication status	Published - 2008
Event	Society for Marketing Advances Conference - St. Petersburg, FL, USA Duration: 1 Jan 1824 → …

Conference

Conference	Society for Marketing Advances Conference
City	St. Petersburg, FL, USA
Period	1/01/24 → …

Cite this

@inproceedings{c62bae4ed2ed4de5b25ccd9f4fbede59,

title = "Preferred Attributes and Qualities of Effective Customer Contact Employees during Face-to-Face Complaint Handling Encounters - A Cross-National Comparison Study",

author = "Thorsten Gruber and Alexander Reppel and Ibrahim Abosag and Isabelle Szmigin",

year = "2008",

language = "English",

booktitle = "Society for Marketing Advances Conference",

note = "Society for Marketing Advances Conference ; Conference date: 01-01-1824",

}

Preferred Attributes and Qualities of Effective Customer Contact Employees during Face-to-Face Complaint Handling Encounters - A Cross-National Comparison Study. / Gruber, Thorsten; Reppel, Alexander; Abosag, Ibrahim et al.
Society for Marketing Advances Conference. St. Petersburg, FL, USA, 2008.

Research output: Chapter in Book/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Preferred Attributes and Qualities of Effective Customer Contact Employees during Face-to-Face Complaint Handling Encounters - A Cross-National Comparison Study

AU - Gruber, Thorsten

AU - Reppel, Alexander

AU - Abosag, Ibrahim

AU - Szmigin, Isabelle

PY - 2008

Y1 - 2008

M3 - Conference contribution

BT - Society for Marketing Advances Conference

CY - St. Petersburg, FL, USA

T2 - Society for Marketing Advances Conference

Y2 - 1 January 1824

ER -