Problematisation and obfuscation in e-government

Peter Kawalek, David Wastell, Mike Newman

Research output: Chapter in Book/Report/Conference proceedingChapter


This paper is concerned with e-government implementation at the local level. It proposes that effective realization of the radical change promised by e-government depends upon a sense of crisis, a problematisation, which motivates the organisation to respond with urgency and vigour. The paper reports a study of one leading local authority based upon interviews of its senior managers. It finds no sense of crisis, and instead obfuscation and psychological distancing, as the potential of e-government is marginalized, and the status quo is reinforced. © Springer-Verlag Berlin Heidelberg 2003.
Original languageEnglish
Title of host publicationLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)|Lect. Notes Comput. Sci.
PublisherSpringer Nature
Number of pages5
Publication statusPublished - 2003


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