Process analysis in general practice--a new perspective?

Research output: Contribution to journalArticlepeer-review


This paper reports the initial findings from a study of the application of process analysis into a general practice. It discusses the issues surrounding the relationships between clinical and managerial tasks. A new model of primary care is proposed which takes into account management issues and separates out non-patient contact activities. Evidence is presented and conclusions and drawn about front/back office activities, general practice as a small business, patient care and suggestions are made for future work.
Original languageEnglish
Pages (from-to)117-22
Number of pages94
JournalInternational journal of health care quality assurance incorporating Leadership in health services
Issue number4-5
Publication statusPublished - 1998


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