Abstract
This paper reports the initial findings from a study of the application of process analysis into a general practice. It discusses the issues surrounding the relationships between clinical and managerial tasks. A new model of primary care is proposed which takes into account management issues and separates out non-patient contact activities. Evidence is presented and conclusions and drawn about front/back office activities, general practice as a small business, patient care and suggestions are made for future work.
| Original language | English |
|---|---|
| Pages (from-to) | 117-22 |
| Number of pages | 94 |
| Journal | International journal of health care quality assurance incorporating Leadership in health services |
| Volume | 11 |
| Issue number | 4-5 |
| DOIs | |
| Publication status | Published - 1998 |