Quality function deployment integration with Kano model for ergonomic product improvement (Classroom furniture)-A review

Classroom furniture development and improvement need effective tools, especially whenever it comes to have the need of better ergonomically designs while satisfying users. The designing aspects need to involve various techniques and tools as the way to get high satisfaction towards the users. In order to achieve such a goal, it is much advisable to apply the integration of techniques like the Kano Model, Quality Function Deployment without ignoring ergonomics principles. Integration of these techniques enhances customer-oriented design classroom furniture. It must be noted that Quality Function Deployment is having a major challenge of capturing and understanding the customers’ needs thoroughly while Kano Model, which studies the nature of customer needs is able to generate a new way for Quality Function Deployment to develop a better understanding of the needs from users. Therefore, integration of Quality Function Deployment, Kano Model and Ergonomics Principles can help to understand the needs of users, satisfy students who spend six to eight hours per day and solve ergonomically design problems in the long run usage of the classroom furniture.