Abstract
This is an independent study of user satisfaction with the Bar Standards Boards (BSB) system for making a complaint of professional misconduct against a barrister. The purpose of the study is to provide statistical evidence of current levels of user satisfaction with the system, and to provide a baseline
for future evaluation. Eleven in-depth interviews were undertaken with staff at the BSB and users of the system (complainants and barristers complained against). Following analysis of these interviews, surveys were devised and sent to barristers and complainants in all complaints that were finally closed by the BSB between 1 August 2005 and 31 August 2006, other than complaints emanating from the BSB itself. Surveys were sent to 577 barristers and 544 complainants. The response rate to both surveys was 56%.
Comparisons with administrative data revealed that the respondents are reasonably representative of all complainants and barristers.
for future evaluation. Eleven in-depth interviews were undertaken with staff at the BSB and users of the system (complainants and barristers complained against). Following analysis of these interviews, surveys were devised and sent to barristers and complainants in all complaints that were finally closed by the BSB between 1 August 2005 and 31 August 2006, other than complaints emanating from the BSB itself. Surveys were sent to 577 barristers and 544 complainants. The response rate to both surveys was 56%.
Comparisons with administrative data revealed that the respondents are reasonably representative of all complainants and barristers.
Original language | English |
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Publisher | King's College London |
Commissioning body | Bar Standards Board |
Number of pages | 82 |
Publication status | Published - Jan 2007 |
Keywords
- Bar Standards Board
- professional misconduct
- complaints
- complaints commissioner
- conduct committee
- user satisfaction
- professional standards
- barristers
- lawyers