Satisfaction with complaints procedures at the Bar Council/Bar Standards Board: a survey of complainants and barristers: Research Report to the Complaints Commissioner, Bar Standards Board

Research output: Book/ReportCommissioned report

10 Downloads (Pure)

Abstract

This is an independent study of user satisfaction with the Bar Standards Boards (BSB) system for making a complaint of professional misconduct against a barrister. The purpose of the study is to provide statistical evidence of current levels of user satisfaction with the system, and to provide a baseline
for future evaluation. Eleven in-depth interviews were undertaken with staff at the BSB and users of the system (complainants and barristers complained against). Following analysis of these interviews, surveys were devised and sent to barristers and complainants in all complaints that were finally closed by the BSB between 1 August 2005 and 31 August 2006, other than complaints emanating from the BSB itself. Surveys were sent to 577 barristers and 544 complainants. The response rate to both surveys was 56%.
Comparisons with administrative data revealed that the respondents are reasonably representative of all complainants and barristers.
Original languageEnglish
PublisherKing's College London
Commissioning bodyBar Standards Board
Number of pages82
Publication statusPublished - Jan 2007

Keywords

  • Bar Standards Board
  • professional misconduct
  • complaints
  • complaints commissioner
  • conduct committee
  • user satisfaction
  • professional standards
  • barristers
  • lawyers

Fingerprint

Dive into the research topics of 'Satisfaction with complaints procedures at the Bar Council/Bar Standards Board: a survey of complainants and barristers: Research Report to the Complaints Commissioner, Bar Standards Board'. Together they form a unique fingerprint.

Cite this