Seeking solitude and distance from others: Children's social workers' agile working practices and experiences beyond the office

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Abstract

Agile working (flexibility around practitioners' roles and the location and time of work) is increasingly common across local authority social work in the UK but there is little evidence about the practices it entails, with the small amount of existing research concerned largely with its impact on office environments. This article presents findings from a qualitative exploratory study of eleven social workers' practices and experiences when engaged in agile working away from office spaces. Data were generated through practitioner diaries, photographs elicited from practitioners and semi-structured interviews, and were analysed using a grounded theory approach. The study found practitioners engaged in agile working in a wide range of domestic, leisure and formal work environments across the public-private continuum. This gave them superficial control over how they worked, in particular the freedom to work in solitude and establish distance between themselves and perceived demands from service users and other practitioners. However, agile working also involved a wider range of material practices and affective experiences for practitioners. These changes provoke questions about data security, increased visibility and unanticipated encounters in public spaces, and the shifting relationship between information management work and elements of practice involving face-to-face interaction with others.
Original languageEnglish
Pages (from-to)1-18
Number of pages18
JournalBritish Journal of Social Work
Early online date11 Sept 2018
DOIs
Publication statusPublished - 2018

Keywords

  • Chid safeguarding, professional practice, children and families, social work and IT, qualitative methods

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