Service Failure and Recovery in the Hotel Industry

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	6-17
Journal	International Journal of Contemporary Hospitality Management
Volume	16
Issue number	1
DOIs	https://doi.org/10.1108/09596110410516516
Publication status	Published - 2004

Access to Document

@article{ba099141e5b04c53a125c125ee901820,

title = "Service Failure and Recovery in the Hotel Industry",

author = "Barbara Lewis and P. McCann",

year = "2004",

doi = "10.1108/09596110410516516",

language = "English",

volume = "16",

pages = "6--17",

journal = "International Journal of Contemporary Hospitality Management",

issn = "0959-6119",

publisher = "Emerald Publishing Limited",

number = "1",

}

TY - JOUR

T1 - Service Failure and Recovery in the Hotel Industry

AU - Lewis, Barbara

AU - McCann, P.

PY - 2004

Y1 - 2004

U2 - 10.1108/09596110410516516

DO - 10.1108/09596110410516516

M3 - Article

SN - 0959-6119

VL - 16

SP - 6

EP - 17

JO - International Journal of Contemporary Hospitality Management

JF - International Journal of Contemporary Hospitality Management

IS - 1

ER -