Service modelling of compliments and complaints and its implications for value co-creation

Villarroel Ordenes, M Zaki, M. Theodoulidis, J Burton

Research output: Chapter in Book/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	AHFE, San Francisco, USA
Publication status	Published - 21 Jul 2012
Event	4th International Conference on Applied Human Factors and Ergonomics 2012 (AHFE 2012) - San Francisco, California, USA Duration: 21 Jul 2012 → 25 Jul 2012

Conference	4th International Conference on Applied Human Factors and Ergonomics 2012 (AHFE 2012)
City	San Francisco, California, USA
Period	21/07/12 → 25/07/12

Cite this

@inproceedings{3a8df2e48734499494ea64e9ceb69044,

title = "Service modelling of compliments and complaints and its implications for value co-creation",

author = "Villarroel Ordenes and M Zaki and M. Theodoulidis and J Burton",

year = "2012",

month = jul,

day = "21",

language = "English",

booktitle = "AHFE, San Francisco, USA",

note = "4th International Conference on Applied Human Factors and Ergonomics 2012 (AHFE 2012) ; Conference date: 21-07-2012 Through 25-07-2012",

}

TY - GEN

T1 - Service modelling of compliments and complaints and its implications for value co-creation

AU - Ordenes, Villarroel

AU - Zaki, M

AU - Theodoulidis, M.

AU - Burton, J

PY - 2012/7/21

Y1 - 2012/7/21

M3 - Conference contribution

BT - AHFE, San Francisco, USA

T2 - 4th International Conference on Applied Human Factors and Ergonomics 2012 (AHFE 2012)

Y2 - 21 July 2012 through 25 July 2012

ER -