@inproceedings{046019b2530c4c5aadadca8d3781d7b7,
title = "Service modelling of compliments and complaints and its implications for value co-creation",
author = "Ordenes, {Francisco Villaroel} and M. Zaki and B. Theodoulidis and Jamie Burton",
year = "2012",
month = jul,
language = "English",
isbn = "978-1-4398-7026-6 ",
editor = "Freund, {Louis E . }",
booktitle = "Applied Human Factors and Ergonomics",
publisher = "CRC Press",
address = "United States",
note = "1st International Conference on Human Side of Service Engineering ; Conference date: 01-01-1824",
}